Workplace Application: Learn a three-sentence framework for starting any potentially difficult conversation.
Conflicts and differences are a given. Whether those conflicts help or hurt an organization has to do with how the people behave in dealing with it. People report that starting is the hardest part. Learn a straightforward conversation starter that has worked for over 2,000 managers. Plus, you’ll discover the five key behaviors for taking the high road in negative situations, and how to successfully facilitate resolution between two parties.